FAQ
You can find all the information on custom orders on the Custom page.
Please note that when filling out an inquiry form you are NOT placing your order! I must review all requests and create custom estimates before orders are accepted. Depending on the scope of work you request and my calendar I may not be in a position to accept your order.
How do I place a custom order?
I do not offer invitation or suite designs. I would be happy to hand letter your envelopes or write your place cards, but I do not offer full suite packages.
I specialize in signage and menu design and spot calligraphy for brands and businesses. You deserve someone who will pour love and adoration into your designs, and unfortunately, those jobs aren't a good fit for me!
Can you design my wedding invitations?
Not at the moment, however, I am working on this and hope to launch International Shipping by November 2022.
Do you provide International delivery?
Due to the nature of my work I do not offer returns or exchanges.
What is your returns policy?
You will receive a USPS tracking number when your products have shipped.
How do I track my order?
I do not offer returns or exchanges.
Please send an email to arielle@ariellebashaart.com if there is a problem with your product and I will be happy to assist you.
How do I return an item?
Lettering by Arielle Basha is a one-woman shop! If you'd like an update on your order please send me an email at arielle@ariellebashaart.com
Once your products have shipped I am not responsible for the shipping and delivery of the product. You will receive a tracking number with your order and can keep tabs on it the second I send it out.
How can I contact your couriers?
I offer standard and priority shipping at this time.
Standard shipping will arrive in 3-5 business days and Priority shipping will arrive in 1-3 business days. Please note that your order is processed within 48 hours and shipped within 72 hours of confirmation.